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Parts Support

An important element in minimizing machine down time is the rapid availability of parts.

Optimum equipment productivity is achieved if parts are immediately available when needed.  Abdul Latif Jameel Machinery’s central parts warehouse is located in Jeddah where genuine OEM parts are stocked.  This central warehouse is the source of supply of parts to our regional warehouses across Saudi Arabia and also to clients directly.  Through this hub and spoke system, you are assured of consistency in genuine parts supply.

Our efficient parts logistics system ensures rapid import of parts from manufacturers around the world.

Clients with an Abdul Latif Machinery account can make use of our parts direct delivery service to their worksite or premises.

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Service Support

From the moment of sale, and through the entire ownership experience, our client-centric approach means we are ready to provide on-site, tailor-made support and service solutions to afford our clients the flexibility that is essential to their business success.

Abdul Latif Jameel Machinery supports all of our products with dedicated aftersales teams.  Transportation of equipment is expensive and we thus carry out most repairs at your work sites; major repairs may require that equipment is brought to our workshop nearest to location of the equipment.

Our workshops across Saudi Arabia are fully equipped and are built to manufacturers standards. Our Technicians and Service Engineers are trained to manufacturer’s standards as well.

We provide tailor made aftersales solutions – to suit individual business demands.  This allows our clients flexibility and choice.  Solutions available through Abdul Latif Jameel Machinery include:

  • Machine Inspection Programs
  • Scheduled Maintenance Agreements
  • Repair Agreements
  • On-site consignment of parts
  • On-site workshop and technician availability

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Project Support

We do more than just supply product. Equipment selection depends on various factors including the specific application, operating conditions, quality of fuel and lubricants and more importantly the quality and the capability of support available in the Saudi Arabia.  Even the most experienced clients may require assistance with reference to local conditions and specifications.

Recognizing these issues, we provide a variety of services aimed at realizing the best up-time for equipment there-by eliminating any equipment related uncertainties. Our value added services, will also allow our Guests to focus on their area of expertise, while we supply, maintain/repair your equipment–an area of our expertise– the optimum synergy!

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Competence Development

At your request, technical training tailored specifically to a product type can be organized for your team.  Conducted by specialists from our manufacturer partner, your plant managers and senior technicians will benefit from this training.

Basic Training will be provided free of charge.  More in-depth training options can be quoted upon request.

High quality operator training is essential for your team and the optimum productivity of your fleet.  Our comprehensive operator training includes safe operation practice and daily maintenance procedures.  A refresher training will be provided each time there is change in your operator.

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Financing Solutions

By providing Sharia-compliant financing, we are doing more than just supplying products.

Capital equipment may put pressure on your cash-flow, yet top quality and durable equipment is a prerequisite for success of your project.  Recognizing these dynamics, through Abdul Latif Jameel Financial Services, Abdul Latif Jameel Machinery is able to provide bespoke, Shari’ah compliant solutions to meet your financial requirements.